WBots

Privacy Policy

WBots, available at https://chat.wbots.app/, provides a unified customer communication system that enables businesses to connect their Meta channels, including Instagram and Messenger, to a centralized inbox powered by Chatwoot. This Privacy Policy explains what data we collect, how we use it, how we store it, and what rights users and connected businesses have regarding that data.

1. Scope of This Policy

This policy applies to data processed through WBots when businesses use the platform to receive, manage, organize, and respond to customer messages coming from supported communication channels such as Instagram Direct Messages and Facebook Messenger.

2. Information We Collect

• Public profile information made available through Meta APIs, such as display name and profile picture
• Platform-scoped user identifier provided by Meta
• Message content sent by users to connected Instagram or Messenger accounts
• Conversation metadata such as timestamps, channel source, message delivery status, and assignment status
• Business account connection details required for channel configuration and authorized access
• Any data voluntarily provided by the user within a conversation

3. How We Use Information

• To display incoming customer conversations in a unified inbox
• To allow business teams to identify the source channel of a conversation and respond efficiently
• To support customer service, sales assistance, order follow-up, and business communication workflows
• To maintain conversation history for continuity and service quality
• To improve platform reliability, message handling, and operational support
• To troubleshoot integrations and maintain service security

4. How the Service Works

When a business connects its Instagram or Messenger account to WBots, the platform receives authorized access through Meta’s official connection and permission flow. Once the integration is completed, messages sent by customers to the connected business account may appear inside the WBots dashboard. Authorized business users can then read, organize, assign, and reply to those conversations from one interface.

5. Legal and Operational Basis

Data is processed for the legitimate purpose of providing customer support and communication tools to businesses that choose to connect their Meta messaging channels to WBots.

6. Data Storage and Security

• Data is stored within systems used to operate WBots and Chatwoot-based messaging workflows
• We take reasonable administrative and technical measures to protect data against unauthorized access, disclosure, or misuse
• Access to business conversation data is limited to authorized personnel and authorized users of the connected business

7. Data Sharing

• We do not sell personal data
• We do not rent conversation data to third parties
• Data may be processed by infrastructure or service providers only as necessary to operate the service securely
• Data may be disclosed where required by law or to protect platform security and rights

8. Retention

Conversation data may be retained as long as needed to operate the service, maintain business records, support customer communication history, resolve disputes, or comply with applicable obligations, unless deletion is requested and legally permissible.

9. User Rights

• Request information regarding data processed through the platform
• Request correction of inaccurate information when applicable
• Request deletion of data, subject to technical and legal limitations
• Stop communicating with a connected business at any time

10. Data Deletion

Instructions regarding deletion requests are available at: https://chat.wbots.app/data-deletion

11. Changes to This Policy

WBots may update this Privacy Policy from time to time to reflect operational, legal, or platform changes. The latest version published on this page will be the governing version.

12. Contact

Email: noreply@wbots.app
Website: https://chat.wbots.app/